From Date: 01/09/2010 End Date: 01/09/2010
RBD industry expert panelists to share their ideas and knowledge on hiring, staffing and training for the wireless retail business.
Alec Pleet and Sharon Marrow-Mack, executives at Retail Business Development, will join other industry experts on a panel designed to give attendees 60 of the expert's best ideas for boosting sales, improving the customer experience, motivating employees and much more.
The RBD executive team will focus their ideas for the session on successful hiring for the wireless and cellular industry and maximizing holiday sales events throughout the year. Their ideas, knowledge and best practices are useful to the wireless dealer community, cellular and telecommunications carriers, as well as big box wireless retail operations. Key concepts will include:
- Identifying the optimal employee profile using a BASIC technique (Behavior, Abilities, Skills, Instincts and Culture)
- Recruiting techniques, formats and fresh ideas
- Effective planning for holiday schedules
- Tips on how to set scheduling expectations with sales team
- Fueling employee interest with themed sales contests
- Breaking down the "us versus them", "stores versus corporate" mentality
- Creating merchandising themes that are out-of-the-box, literally
- Using games and fun for both the sales team and customers
- Training techniques to maximize sales opportunities during peak times
- Ensuring that the sales team knows what makes up the perfect sale
- Making the sale TODAY!
And much more
The CES Wireless Retail: 60 Ideas in 60 Minutes session is being held on Saturday January 9th, 2010 at 10:30am at the Las Vegas Convention Center, South Hall. For more information or to register visit www.cesweb.org and sear Session ID WR1.
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