RBD Retail Business Development - Training Solutions including Retail Management Training, Sales Training, Customer Service Training

Retail Training Solutions

A leader in wireless training
RBD is a leader in training for the wireless industry. With over 20 years of experience, we deliver hard hitting, effective training programs for all levels of an organization including wireless carriers and dealer agents.

Training Programs that Get Results
RBD has an extensive library of training programs covering everything from sales, to operations, to customer service to business acumen. Tell us about your goals, your needs and your business, and we’ll deliver an effective training program that will get results.

Wireless Industry Experience
Our training professionals all come from the wireless and retail industries with proven success and know how. We deliver the most effective programs because we’ve been there. We know what works, what doesn’t and how to craft the most effective program for any size organization.

Who we train
RBD’s has training programs for every level and every type of wireless and retail organization including:

Carrier Indirect Sales Staff
Dealer Owners & Principals
Regional and District Management
Retail and B2B Managers
Sales and Store Managers
B2B and Retail Sales Reps
Call Center and Customer Service Reps

Hearing, seeing, saying and doing.
RBD’s training methodology is based on the fundamentals that people learn by hearing, seeing, saying and doing. We provide hands on participatory learning sessions that allow participants to learn and practice new skills in a safe and trusting environment.

RBD’s learning philosophy is based on Malcolm Knowles theory of Adult Learning Principles. These principles provide a learning environment that focuses on the way adults learn:

Adults are internally motivated and self-directed
Adults bring life experiences and knowledge to learning experiences
Adults are goal oriented
Adults are relevancy oriented
Adults are practical
Adult learners like to be respected

All training is performance based, results are measured in the classroom by checking for understanding through participant feedback, practice and role-play. Measurement continues in the field with store visits, one on ones, sales reports and employee evaluations.

Built to be sustainable and scalable
All RBD training programs are designed to deliver results. Our courseware and training programs are:

Behavior-oriented and experiential
Consist of a structured design and format
Offer a flexible modular delivery
Are systems-oriented vs. one-time event
Foster accountability through actionable follow through steps
Provide tools and processes to support behavior change
Include on-going web cast review and skill building
Are reinforced in the field by managers

Which program is right for you?
At RBD, our first step will be to understand your business. We’ll ask all the right questions, determine your challenges, understand your business goals. From there, we’ll recommend an effective program that will fit your timeline, budget and long and short-term goals. Whether it is a standard off-the-shelf program that can be implemented quickly and easily, or a fully customized, multi-level program, our seasoned training and retail team can deliver.

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