Mystery Shopping Programs
If information is power, mystery shopping is the power to see more.
RBD offers a comprehensive suite of mystery shopping services.
Leveraging industry experience
Over
the years, RBD’s executive team have hired dozens of mystery to gain
insight into their businesses from the customers view point. But they
were always disappointed. Shops were inaccurate. Shops came in weeks
after the shop had taken place. The information provided was not
actionable. The response time was slow. Changes were problematic.
In
short, there were no good Mystery Shopping companies that focused
specifically on the wireless and telecommunications industry.
That’s how Technologystoreshopper.com was born.
Mystery Shopping Programs
As
technology retailers ourselves, we understand your needs better than
anyone. We leverage our experience, insight and industry knowledge to
deliver powerful mystery shopping programs. These custom-tailored
programs provide detailed, timely and accurate reports evaluating
performance where it matters most…on the sales floor.
- Customer Service & Experience
- Product Knowledge
- Testing Sales Skills
- Merchandising Audits
- Telephone Inquiries
- Operations Compliance
- Competitive analysis
Technology enables Action
RBD’s
mystery shopping solution is built around technology. With rapid
turn-around of shops, the information is available to all levels of an
organization within days of a shop. Such speed enables almost real
time action, and allows management to quickly steer the team in the
right direction.
RBD also believes that mystery shopping can be
harnessed to find both the bad, but also the good. We believe that
mystery shopping is not always a game of “gotcha”, but can be used to
influence the positive behaviors.
Email triggers are a powerful
tool that RBD uses to slice and dice and really drill down into the
desired behaviors. With our reporting systems, Management levels can
receive email “triggers” based on shop results. If a Field Manager
wants to know when a certain question is answered a certain way on a
shop, they can set up a trigger for that activity.
Powerful, Integrated Solutions
What
better way to measure sales training effectiveness than with a
coordinated mystery shopping program. How better to determine where
your operations weaknesses lie? RBD’s comprehensive suite of services
are exponentially augmented by our Mystery Shopping engine. We can
provide better results, better feedback, and better ROI.
More about:
Wireless Retail Mystery Shopping Solutions
What Makes Us Better
Download Mystery Shopping Information PDF
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