Retail Training Library
Unmatched Experience
The team at RBD has an incredible amount of collective experience in the wireless retail industry. Together we have delivered thousands of training sessions to tens of thousands of individuals across North America. Unlike other training companies, our strength comes from that fact that we not only train and tell you “how” to do it, but we’ve got past and present experience actually “doing it.”
Our programs are designed for all types of organizations within the wireless industry including wireless carriers, cellular dealers and master agents.
Our instructor led training library includes:
Retail Store Managers Certification Program:
Recruiting and Retention
Driving Sales Performance
Merchandising and Store Image
Local Marketing
Inventory Management
Securing, Growing and Leveraging your Customer Base
Best Practices for Running a Retail Operation
Additional Courseware for Managers:
Recruiting and Retaining Above Average Performers
Interviewing Skills for Finding High Potential Employees
“Beat Your Best…A Managers Guide to Coaching Performance”
1 on 1 Coaching Skills for Sales, Customer Service and Technical Service Managers
Low Cost/No Cost Marketing & Merchandising
Driving Sales Performance
Building a Direct Sales Force
Retail Store Manager Training (Certification thru WiBOC)
Training for Salespeople
Selling Value in Wireless
- Retail Sales
- Enterprise Sales
- Telesales and Customer Service
- Selling High-end Handsets
- Selling Mobile Data Solutions
- Selling Mobile Imaging
- Selling Mobile Music
- Selling Accessories & Peripherals
Penetrating and Selling to Major Accounts
Building B2B Sales
Power Prospecting
Customer Service Training
“Customer Service Isn’t a Department…It’s YOU!”
Selling Over the Phone
Providing Exceptional Service
Turning Angry Customers into Repeat Customers
Additional Services:
Conducting Customer Satisfaction Surveys
Customer Care – Call Center Conference
Training for Carriers
Transitioning to Business Consultant
Part 1 (2 days)
Follow Up Session (1 Day)
Recruiting Qualified Agents
Indirect Account Manager Skills
Running a Wireless Business – Simulation
Driving Sales Performance
Training for Wireless Dealer Owners
Open Seminars and On-site Programs:
On-site Business Strategy Session
Business Planning Summit
Cash Flow Conference
Profit Summit
Making Money in Wireless
Dealer Success Summits
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