Experts in the Wireless Industry The professional team at Retail Business Development are seasoned veterans of the wireless industry with experience in both the carrier and indirect channels. Coupled with our 2009 acquisition of Corporate Dynamics Wireless Division (CDI), we are the most qualified training and management organization for the wireless retail industry in North America. Whether it’s a single initiative or objective, or a comprehensive, customized program, RBD will deliver a top notch, revenue generating program with passion and excitement.
Indirect Manager Training Looking to improve the performance of your Indirect Management Team? Want to improve the quality of relations and performance of your dealer channel? Wish your Indirect Management team had the coaching and business skills to build stronger relationships with your dealers? RBD has training designed to accomplish just that.
Some of these programs include:
Transitioning to Business Consultant
Running a Wireless Business – Simulation
Recruiting Qualified Agents
Mastering Small Business HR Issues
Beat Your Best!
Building a Successful Business Plan
Fundamentals of Sales Leadership
Dealer and Agent Programs Improving productivity from your dealer channel is always a top priority. RBD has numerous programs that provide your wireless dealers with the skills and tools to drive more of your activations through their doors.
General Wireless Sales Management
Fundamentals of Sales Leadership
Selling Value in Wireless
Accessories & Peripherals
High-end Handsets
Mobile Data Solutions
Mobile Imaging
Mobile Music
Beat Your Best!
Marketing, Advertising & Building Store Traffic
Merchandising and Visual Branding
Maximizing Cash Flow
Recruiting and Retaining High Potential Employees
Customer Service Isn’t a Department…Its You!
Developing Customer Service Standards
Dealing with Difficult Customers
Making Money in Wireless
Business Planning Summits
Don’t see the program you need? Just ask. We are professionals at building effective training programs that succeed. After a detailed needs analysis and interview, we will get to work on building a customized program that delivers.
Retail Management & Sales Programs Improve the performance of your direct retail locations with effective management and sales training programs. RBD’s programs can provide further horsepower, creativity and energy to your existing training programs. We offer both off-the-shelf programs as well as fully customized programs, depending on your needs. Our retail training programs can be structured as train-the-trainer, or we can conduct the training for you. Your choice.
Programs for the direct retail channel include:
General Wireless Sales Management
Fast Start New Hire Program(s)
Beat Your Best! A Manager’s Guide to Coaching Sales Performance
Selling Value in Wireless
Accessory & Add-on Sales Success
Customer Service Isn’t a Department…Its You!
Handling Difficult Customers
Retail Management Certification:
Real Time Management & Delegation
Recruiting, Retention & Recognition
Succession Planning
Driving Sales Performance
Managing To Do Lists
Using a Planner
Interviewing Skills
Retail Sales Management
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