Catalog

Designed as an easy read for any employee who interacts with customers, this unique book provides a series of practical ideas and techniques that employees can put to work immediately to improve customer satisfaction.

It focuses on helping each person understand their role in satisfying customers – be they internal or external – and what actions they need to take to improve their work environment and the level of service provided to customers.

A Manger's Guide to Coaching Proficiency detailed in an easy-to-read book. Learn a unique process that enables managers to recognize and overcome performance barriers and effectively coach employees to a higher level of proficiency. Developed and authored by Mark Landiak, Beat Your Best!™ is a sales management, coaching, assessment and measurement tool designed to help every employee get to the next level. Recommended reading for every wireless sales manager.